• Home

FAQs

You Were Wondering?

We're always happy to hear from you, but we know sometimes you just want an answer. Here is a collection of answers to the most often-asked questions. If you can't find what you're looking for, please use our Contact Form to let us know.

American Apparel partners with Amazon

What is being announced today?

  • We are pleased to announce a partnership between American Apparel® and Amazon. American Apparel will now leverage Amazon’s strong distribution network and fast-shipping expertise to service customers worldwide.

Is there any change to the American Apparel product offering?

  • We are starting with an initial offering that includes a subset of the entire product-offering and plan to grow the assortment over time. Overall, our product offering will include our most popular and relevant styles.

Will USA made products still be available?

  • American Apparel USA made product offering will remain the same as before.

Can I shop anywhere else than on Amazon?

  • Amazon will be our first party retailer for now and our plan is to expand to other retail channels in the future.

Will pricing change?

  • American Apparel products will continue to be made available in an equivalent and competitive pricing format.

Shipping?

  • American Apparel will now leverage Amazon’s strong distribution network, and customers will benefit from their fast-shipping expertise. Please see section 3 for more details about shipping.

Will the quality and fit of my product change?

  • Quality and fit will remain the same. American Apparel will continue to focus on what it does best, quality apparel made ethically.

Orders

Where is my order?

  • If ordered on Amazon, please visit Amazon.com to view the status of your order. If ordered on AmericanApparel.com, you can view the status of your order by logging in to your account and visiting Order History, or by entering your email and order number on the Track Your Order

        For international orders, please track your order here.

I have an old American Apparel gift card. Can I still use it?

  • Unfortunately, old American Apparel gift cards are no longer valid.

How can I view the status of my order?

  • If ordered on Amazon, please visit Amazon.com to view the status of your order. If ordered on AmericanApparel.com, you can view the status of your order by logging in to your account and visiting Order History, or by entering your email and order number on the Track Your Order

        For international orders, please track your order here.

Shipping

Where do you ship?

How do I ship to an international address?

What shipping methods do you offer?

How can I track my order?

  • If ordered on Amazon, please visit Amazon.com to view the status of your order. If ordered on AmericanApparel.com, you can also check the general status of your order by entering your email and order number on our Track Your Order, or by visiting My Orderspage in your account.

        For international orders, please track your order here.

Returns

What is your return policy?

  • If ordered on Amazon, please visit Amazon’s Returns & Refunds If ordered on AmericanApparel.com, please visit our Returnspage for details.

How do I return an item?

  • If ordered on Amazon, please visit Amazon’s Returns & Refunds If ordered on AmericanApparel.com, go to My Orderspage in your account, and click the Return link next to the order you’d like to return. Print a pre-paid return shipping label and Return Form. You must include the completed return form in the return package in order to properly receive a refund. Please make note of the Return Tracking Number in order to have proof of the return. We are not responsible for packages that are lost in transit on the way back to us.

        If you completed your order as a guest, please contact Customer Service to start your return.

        Please visit our Returns page for details.

When can I expect my refund?

  • If ordered on Amazon, please visit Amazon’s Returns & Refunds If ordered on AmericanApparel.com, you will receive an email notifying you that your return has been processed by our team. After your return has been received at our warehouse, you can expect your refund to post to your account within 3 to 5 business days. The exact time frame will depend on your bank and credit card company.

Other

Do you have any store locations?

  • We do not have any store locations at this time.

Does Le Club still exist?

  • The Le Club program is no longer active.

Models?

  • American Apparel is always looking for new people to appear in our campaigns and on our website. If you reside in the US and are 18 or older, you can submit your picture for consideration by tagging yourself on Instagram with #AAModels.

Are your products still made in the USA?

  • Our products are made in sweatshop-free facilities around the world, including the US. We invite you to learn more about how we make our products by visiting our About Us

How do I unsubscribe from AA emails?

  • At the bottom of our emails, you'll see a link to Unsubscribe or Manage Preferences. If you choose to unsubscribe, please do not mark AA emails as spam, as this may also block the delivery of other important messages from us about your orders. Please note it can take up to 7 days for an unsubscribe request to take effect.

Shipping

Check out the FAQ section for helpful answers to commonly asked questions. Please visit Amazon’s Shipping and Delivery section for all shipping options.